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Terms & Conditions

Terms and Conditions

At Sustainable Scale (“we,” “us,” or “our”), terms and conditions (“Terms”) govern your access to and use of our website, products, digital services and any related platforms. By accessing our website or purchasing our products, you acknowledge that you have read, understood and agree to be bound by these terms. If you do not agree, please discontinue use immediately.

 

Sustainable Scale reserves the right to update, amend or replace these Terms at any time. Any changes will be posted on this page and continued use of our website or services indicates acceptance of those changes.

1. Eligibility and user obligations
  • You must be at least 18 years old to purchase products or use certain features on our website.
  • You agree to use our website and services only for lawful purposes and in a manner consistent with all applicable regulations.
  • You may not interfere with website functionality, attempt unauthorized access or engage in activities that could harm our systems, servers or security features.
2. Account registration and security

Some features require creating an account. By registering:

  • You agree to provide accurate, complete and current information.
  • You are solely responsible for protecting your login details and all activities conducted under your account.
  • You must notify us immediately of unauthorized access or suspicious activity.
  • Sustainable Scale may suspend or terminate accounts for fraudulent or abusive behavior.
3. Product information, accuracy and availability

Sustainable Scale strives to confirm that all product descriptions, pricing, images, technical specifications and availability details are accurate. However:

  • Product colors and details may vary due to screen settings or manufacturing changes.
  • Technical specifications may be updated without notice to reflect product improvements.
  • Availability may change due to stock levels or supply chain conditions.
  • We reserve the right to correct inaccuracies, update listings or modify prices without prior notice.

Sustainable Scale is not liable for typographical errors, unexpected stock shortages or update delays on the website.

4. Orders, acceptance and cancellation

Placing an order does not guarantee acceptance. Sustainable Scale may reject or cancel orders for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Fraud detection or payment concerns
  • Violations of these terms

If an order is canceled after payment, you will receive a full refund processed to your original payment method.

Sustainable Scale reserves the right to limit quantities per household, account or customer based on order history, stock levels or misuse concerns.

5. Pricing, taxes and payment terms
  • All prices are listed in USD unless otherwise stated.
  • Prices may change at any time due to market conditions or operational adjustments.
  • Taxes, duties, shipping fees and other charges are applied based on your location and order details.
  • By placing an order, you authorize Sustainable Scale to charge the full amount to your selected payment method.
  • We may use third-party payment processors and your data may be shared with them as needed to complete transactions.
6. Shipping, delivery and returns
  • Shipping and delivery timelines are estimates and not guaranteed. Sustainable Scale is not liable for delays caused by third-party carriers or unforeseen circumstances.
  • Product returns and refunds are governed by our Returns Policy. Customers are responsible for reviewing these policies before making a purchase.
  • Risk of loss passes to the customer upon delivery of the product.
7. Returns, refunds and replacements

Returns and refunds follow the policies stated on our official Return and Refund Policy Page. Key principles include:

  • Products must be returned within the specified return window.
  • Items must be unused, in original packaging, and accompanied by receipts and serial numbers.
  • Certain items (electrical components, special orders, customized setups) may be non-returnable unless defective.

Sustainable Scale reserves the right to inspect returned items before issuing refunds or replacements.

8. Product warranty and customer responsibilities
Manufacturer warranty

Our products may include a standard warranty covering workmanship and manufacturing defects. Warranty terms vary by product category:

  • Solar panels: Performance warranty and product warranty
  • Air purifiers and dehumidifiers: Limited warranty covering electrical and mechanical defects

Warranty details are included in product manuals or checkout pages.

Customer responsibilities

Warranty may be void if:

  • Products are installed incorrectly
  • Unauthorized repairs or modifications occur
  • Damage is caused by misuse, negligence, environmental factors or accidents
  • Products are used outside recommended conditions
9. Intellectual property rights

All website content, which includes logos, designs, product materials, text, images, videos, layout, graphics and software, is owned by or licensed to Sustainable Scale.

 You may not:

  • Reproduce, distribute, or republish website content.
  • Use our brand name or trademarks without permission.
  • Extract data for commercial use or AI-driven scraping.

We may take legal action against unauthorized use or copyright infringement.

10. Prohibited activities

You agree NOT to:

  • Upload malware, viruses or harmful scripts
  • Conduct fraudulent transactions
  • Harvest customer data
  • Bypass security features
  • Reverse-engineer our website or tools

Violation may lead to account termination, legal action or damage claims.

11. Limitation of liability

To the maximum extent permitted by law, Sustainable Scale is not liable for:

  • Indirect, incidental or consequential damages
  • Loss of revenue, profit or data
  • Delays, interruptions or inability to access the website
  • Damages resulting from user negligence or misuse
  • Issues caused by third-party couriers or service providers

Our total liability, if established, is limited to the amount paid for the purchased product.

12. Disclaimers
  • All products are provided “as described.”
  • Website content may change without notice.
  • Solar savings, energy results and performance vary by installation conditions, climate and usage patterns.
  • We do not guarantee uninterrupted website availability or error-free operation.
13. Third-party links and services

Our website may include links to third-party tools, websites or services.
 Sustainable Scale is not responsible for:

  • Third-party content
  • Privacy practices
  • Transactions or disputes
  • External warranties or claims

Users should review third-party policies before engaging.

14. Privacy and data protection

Your use of our website is also governed by our Privacy Policy, which details how we collect, store, use and protect your information.

15. Governing law and dispute resolution
  • These Terms are governed by the laws of the United States, unless otherwise required by local consumer laws.
  • Any disputes arising from the use of our website or the purchase of products shall be resolved through mediation and if unresolved, by the courts of California, USA.
  • Users waive the right to participate in class-action lawsuits.
16. Termination and suspension

Sustainable Scale may suspend or terminate access to the website or services if:

  • Policies are violated
  • Fraudulent activity is suspected
  • Required by legal authorities
  • Account information is inaccurate or unverified

Termination does not affect previously accrued obligations.

17. Contact information

If you have questions regarding these Terms, you may contact Sustainable Scale at:

Email: frank@sustainablescale.org
 Phone: 361-562-3100