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Privacy Policy

Privacy Policy of Sustainable Scale

Sustainable Scale respects your privacy and is fully committed to protecting your personal information. This Privacy Policy outlines how we collect, use and safeguard the data you provide when interacting with our website, products, services or customer support. Our goal is to provide complete transparency while ensuring a secure and trustworthy experience for homeowners, partners and website visitors.

By interacting with our website, purchasing our products or contacting our support team, you agree to the practices described in this Privacy Policy.

1. Information we collect

Sustainable Scale collects information necessary to provide, improve and personalize our products and services:

  • Personal information: Includes your name, email address, phone number, billing or shipping addresses and other details needed to complete transactions and provide support.
  • Account information: Includes login credentials, account settings, preferences and history for registered users to offer a customized experience.
  • Payment information: Payment details needed to process transactions. Sensitive payment data is processed through secure third party providers and is not stored directly on our servers.
  • Usage and interaction data: Includes information about how you interact with our website and services such as IP addresses, browser type, device information, pages visited, time spent, links clicked and inquiries submitted.
  • Communications: Information collected from correspondence, support requests, feedback or surveys submitted to Sustainable Scale.
2. How we use your information

Sustainable Scale uses your personal information to:

  1. Process transactions and fulfill orders, including shipping, billing and delivery.
  2. Provide prompt and professional customer support tailored to your needs.
  3. Communicate updates, product information, promotions and service announcements with your consent.
  4. Analyze website and service usage to improve functionality, performance and overall user experience.
  5. Protect Sustainable Scale’s legal rights, enforce our policies and comply with applicable laws and regulations.
3. Information Sharing and Disclosure

Sustainable Scale does not sell, trade or rent personal information to third parties. Information may be shared only under the following circumstances:

  1. Service providers: Trusted partners who assist with order fulfillment, payment processing, shipping or website maintenance.
  2. Legal compliance: To comply with applicable laws, regulations, legal processes or government requests.
  3. Protection of pights and safety: To protect Sustainable Scale, our users or the public from fraud, security risks or violations of our policies.
  4. Business transfers: In the event of a merger, acquisition or sale of assets, personal information may be transferred as part of the business assets, subject to this Privacy Policy.

All third parties are required to maintain the confidentiality and security of personal data.

4. Cookies and tracking technologies

Sustainable Scale uses cookies and similar technologies to improve website functionality, analyze usage patterns and improve user experience. These tools help remember preferences and deliver personalized content. Users can manage cookie preferences through their browser settings.

  1. Service providers: Trusted partners who assist with order fulfillment, payment processing, shipping or website maintenance.
  2. Legal compliance: To comply with applicable laws, regulations, legal processes or government requests.
  3. Protection of pights and safety: To protect Sustainable Scale, our users or the public from fraud, security risks or violations of our policies.
  4. Business transfers: In the event of a merger, acquisition or sale of assets, personal information may be transferred as part of the business assets, subject to this Privacy Policy.

All third parties are required to maintain the confidentiality and security of personal data.

5. Data security

Sustainable Scale implements complete technical, administrative and physical safeguards to protect your personal information. Security measures include encryption, secure servers and controlled access. While we strive to maintain the highest level of security, no system is entirely impervious to risks and users are encouraged to follow best practices for safeguarding their data.

6. Retention of personal information

Personal information is retained only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations and resolve disputes. Data is securely deleted or anonymized once retention is no longer required.

7. Your privacy rights

Sustainable Scale respects your rights regarding your personal information. You can:

  • Access your data: Request a copy of the personal information we hold about you.
  • Correct information: Update or correct any inaccurate or incomplete data.
  • Delete data: Request removal of personal information when no longer necessary or if consent is withdrawn.
  • Opt-out of marketing: Choose not to receive promotional emails or communications.
  • Withdraw consent: Revoke consent for processing your personal data where applicable.
  • Restrict processing: Request that we limit how your personal information is used in certain circumstances.

To exercise any of these rights, contact: frank@sustainablescale.org.

 Requests will be addressed promptly and identity verification may be required to protect your data.

8. Children’s privacy

Sustainable Scale does not knowingly collect personal information from children under 13. If we discover such information, it is immediately deleted to protect the child’s privacy.

9. International users

For users accessing our services from outside the United States, Sustainable Scale confirms compliance with applicable international privacy regulations. By using our services, you consent to the collection, storage and processing of your information in the United States.

10. Policy updates

Sustainable Scale may update this Privacy Policy periodically to reflect changes in practices, legal requirements or technology. Users are encouraged to review this page regularly to stay informed about how their data is protected.

11. Contact information

For any questions, concerns or requests regarding this Privacy Policy or your personal information, contact Sustainable Scale:

Email: frank@sustainablescale.org.

Phone: 361-562-3100 


Address:

4139 White Avenue, Corpus Christi, 78401, Texas